Privacy Policy

1. Who We Are

Guide China Hub is operated by Guangzhou USHOW International Business Co., Ltd., located at Xingdacheng Plaza, Middle Guangzhou Avenue, Guangzhou City, China. We provide premium private tour guide services in the Greater Bay Area.

For privacy-related inquiries, contact us at: guidechinahub@163.com

2. Information We Collect

We collect information that you voluntarily provide when using our services:

• Contact Information: Full name, email address, phone number, WhatsApp or WeChat ID.
• Booking Information: Preferred tour dates, number of guests, special requirements or dietary restrictions.
• Payment Information: When you make a payment, your payment details (credit card number, billing address) are processed securely by our third-party payment processor, Stripe. We do not store your full payment card details on our servers.
• Communication Data: Messages you send us through our contact form or email.
• Technical Data: IP address, browser type, device information, and cookies (see our Cookie Policy).

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and manage your tour bookings.
• To communicate with you about your bookings, including confirmations, updates, and follow-ups.
• To process payments securely through Stripe.
• To respond to your inquiries and provide customer support.
• To improve our website, services, and user experience.
• To comply with legal obligations.

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on:

• Contract Performance: Processing necessary to fulfill your booking.
• Legitimate Interest: Improving our services and responding to inquiries.
• Consent: Where you have given explicit consent (e.g., marketing emails).
• Legal Obligation: Compliance with applicable laws.

5. Data Sharing & Third Parties

We may share your information with the following trusted third parties:

• Stripe: For secure payment processing. Stripe's privacy policy: stripe.com/privacy
• Vercel: For website hosting. Vercel's privacy policy: vercel.com/legal/privacy-policy
• Tour Guides: We share your name, contact information, and booking details with the assigned tour guide to deliver the booked service.

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable laws.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, typically:

• Booking data: 3 years after the tour date for legal and accounting purposes.
• Contact form inquiries: 1 year after the last interaction.
• Payment records: As required by applicable tax and financial regulations.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data ("right to be forgotten").
• Restriction: Request restriction of processing in certain circumstances.
• Portability: Request transfer of your data in a machine-readable format.
• Objection: Object to processing based on legitimate interests.
• Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at guidechinahub@163.com. We will respond within 30 days.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers.
• PCI DSS-compliant payment processing through Stripe.
• Access controls limiting who within our organization can view personal data.
• Regular security reviews and updates.

9. International Data Transfers

Your data may be processed in China and other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses where applicable.

10. Children's Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: